Introduction

This Cardholder Agreement governs your use of the Hi-G card services provided through our licensed partners. By using the card, you agree to these terms.

Card Services

The Hi-G card is issued by our licensed banking partners and enables you to:

• Spend funds from your Hi-G wallet globally
• Access ATMs for cash withdrawals
• Make online and in-store purchases
• View real-time transaction history

Eligibility

To be eligible for a Hi-G card, you must:

• Be at least 18 years old
• Have a verified Hi-G account
• Meet our partner's identity verification requirements
• Reside in a supported jurisdiction

Card Usage

Authorized Transactions

You may use your card for legitimate purchases and transactions. You are responsible for all authorized transactions made with your card.

Spending Limits

Your card may have daily, weekly, or monthly spending limits based on your account verification level and available balance.

Fees

Card-related fees may include:

• ATM withdrawal fees
• Foreign exchange fees
• Card replacement fees
• Inactivity fees (if applicable)

All fees are disclosed before you confirm transactions and are available in your account dashboard.

Lost or Stolen Cards

If your card is lost or stolen, you must notify us immediately through the app or our support channels. We will freeze the card to prevent unauthorized use.

Dispute Resolution

If you notice unauthorized transactions or errors, contact us immediately. We will investigate and resolve disputes in accordance with applicable regulations.

Card Termination

We may terminate your card services for violations of this agreement, suspicious activity, or other reasons at our discretion.