Last updated: [ NOV 28 2025 ]
These Terms of Service ("Terms") govern your access to and use of the Hi-G platform, websites, mobile applications, APIs, and related services (collectively, the "Platform"). The Platform is operated by [●] ("Company", "we", "us", or "our").
Please read these Terms carefully before using the Platform.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
Hi-G is a technology platform that provides software tools for communication, coordination, and value transfer, including:
chat and community features;
non-custodial wallet connections and blockchain transaction automation;
tools to configure rules and flows executed by compatible smart contracts;
marketplace and payment functionalities; and
optional integrations with third-party services such as payment cards, on- and off-ramp providers, and financial infrastructure.
Hi-G is a software and automation layer only. It is not a bank, broker, exchange, investment adviser, custodian, or fiduciary.
By creating an account, accessing, or using any part of the Platform, you:
acknowledge that you have read and understood these Terms;
agree to be legally bound by these Terms; and
confirm that you have the authority to enter into these Terms personally or on behalf of the entity you represent.
Certain features may be subject to additional terms and conditions ("Supplemental Terms"), such as card program terms, community or stakeholder agreements, or feature-specific policies. Supplemental Terms are incorporated into these Terms by reference. If there is a conflict between these Terms and any Supplemental Terms, the Supplemental Terms control for that feature.
We may update or modify these Terms from time to time, for example to reflect changes in the Platform, our business, or applicable law.
When we make material changes, we will take reasonable steps to notify you, such as:
updating the "Last updated" date at the top of these Terms; and/or
providing notice via the Platform, email, or other communication channels.
Changes will become effective on the date indicated. Your continued access to or use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform.
You may use the Platform only if:
you are at least 18 years old, or the age of legal majority in your jurisdiction (whichever is higher); and
you have the legal capacity to enter into a binding contract.
If you use the Platform on behalf of a company, organization, or other legal entity ("Entity"):
"you" and "your" include both you (the individual) and the Entity; and
you represent and warrant that you are authorized to accept these Terms on the Entity's behalf.
To access certain features, you may need to create an account and provide accurate, current, and complete information. You agree to:
not impersonate any person or misrepresent your identity;
promptly update your information to keep it accurate and complete; and
maintain only one primary account unless we expressly approve otherwise.
You are responsible for:
all activities that occur under your account;
maintaining the confidentiality and security of your login credentials; and
immediately notifying us of any unauthorized use or security breach.
We are not liable for any loss or damage arising from your failure to safeguard your credentials.
When you connect a blockchain wallet to the Platform:
you remain solely responsible for that wallet, including any associated private keys, seed phrases, or recovery mechanisms;
the Platform does not have access to, or control over, your private keys; and
you must never share your private keys or seed phrases with anyone, including us.
If you lose your keys or seed phrase, we cannot recover your assets.
Subject to these Terms, the Platform may offer, among others, the following features:
Communication & Communities: messaging, channels, group chats, and tools to create and manage communities.
Wallet Connectivity & Automation: tools that allow you to connect one or more non-custodial wallets and set instructions or rules that can be executed through compatible smart contracts and protocols.
Payments & Transfers: interfaces to initiate transfers of digital assets and, where available, integrations with third-party providers for fiat on-/off-ramping and payment card transactions.
Marketplace & Commerce: capabilities for users to offer, buy, sell, or exchange goods, services, or digital items, subject to applicable laws and these Terms.
Rewards & Incentives: components that may allocate rewards, rebates, or other forms of value based on your or your community's activity.
The Platform facilitates communication, coordination, and value transfers between users and their own wallets, smart contracts, and third-party providers. The Company:
does not accept deposits, custody funds, or hold user assets;
does not provide investment, legal, tax, or financial advice; and
does not guarantee any particular outcome, return, or performance.
The availability, functionality, and scope of the Platform may vary by:
geography, regulation, and user status;
third-party provider availability; and
technical, security, or business considerations.
We may change, suspend, or discontinue any part of the Platform at any time, with or without notice, and without liability, provided we act in good faith and comply with applicable law.
You must use the Platform in compliance with:
these Terms; and
all laws, rules, and regulations that apply to you, your activities, and your use of the Platform.
You may not use the Platform, nor permit others to use the Platform, to:
a. Engage in illegal activities, including but not limited to:
money laundering or terrorism financing;
fraud, scams, or deceptive schemes;
distribution of stolen or illegal goods;
unlawful gambling, drugs, or weapons trade;
exploitation, harassment, or harm of others.
b. Violate intellectual property or privacy rights, including by:
uploading or sharing content without proper rights;
distributing malware, spyware, or malicious code;
collecting or harvesting personal data without consent.
c. Abuse the Platform's technical infrastructure, including by:
attempting to breach or test the security of the Platform or any related system without authorization;
reverse engineering, decompiling, or accessing source code, except to the extent allowed by law;
interfering with the operation of the Platform through denial-of-service attacks, automated bots, or other disruptive methods.
d. Misuse blockchain and automation features, including by:
exploiting smart contracts or protocols in ways that are clearly unintended or fraudulent;
manipulating or spoofing transactions, or engaging in wash trading or market manipulation;
bypassing technical restrictions or rate limits.
e. Misrepresent your relationship with the Company, including by:
claiming to be an official representative, partner, or employee without written authorization;
implying that the Company guarantees returns, investments, or safety of funds.
f. Spread harmful or inappropriate content, including:
hate speech, incitement to violence, or discriminatory content;
explicit, abusive, or otherwise offensive material, as reasonably determined by us.
We may, in our sole discretion and subject to applicable law:
investigate suspected violations;
remove or restrict content;
suspend or terminate accounts;
restrict access to certain features; and/or
cooperate with law enforcement and regulatory authorities.
We aim to act proportionately and in good faith, but we may take immediate action where necessary to protect users, the Platform, or comply with legal obligations.
The Platform is designed as a non-custodial interface for interacting with compatible blockchains and smart contracts. This means:
you control your wallets and private keys at all times;
the Company does not hold, move, freeze, or reverse your funds; and
transactions are executed either by you directly or through smart contracts that you authorize.
Most blockchain transactions are irreversible once confirmed by the network. The Company cannot reverse, undo, or modify any transaction that has been broadcast and confirmed on a blockchain. You are solely responsible for:
verifying transaction details (addresses, amounts, parameters) before authorizing; and
the consequences of your transactions, including errors or unintended transfers.
Your use of the Platform involves interaction with networks, protocols, and smart contracts that are outside of our control, including:
public or permissioned blockchains;
DeFi protocols;
other third-party smart contracts.
These systems may contain errors, vulnerabilities, forks, or other risks. The Company is not responsible for:
network congestion, delays, or failures;
protocol bugs or exploits;
chain reorganizations or forks;
loss of funds due to vulnerabilities in external smart contracts.
If you use browser extensions, hardware wallets, or other applications to manage your keys:
those tools are operated by third parties; and
you are responsible for their configuration, security, and proper use.
We are not liable for any malfunction, failure, or compromise of third-party wallets or devices.
We may charge fees for certain transactions or features (for example, transaction routing, automation functions, marketplace operations, or integrations). When applicable:
fees will be disclosed before you confirm a transaction;
fees may be charged in fiat currency or digital assets; and
network or protocol fees (e.g. gas fees) are separate and paid to validators or network participants, not to the Company.
You authorize the deduction of applicable fees from your transaction or balance when you confirm a transaction through the Platform.
Where available, you may access fiat on- and off-ramp services or payment card features through integrated third-party providers:
those services are provided under the terms and conditions of the respective provider;
providers may charge additional fees, which will be disclosed by them;
the Company does not receive or hold fiat funds in these flows, unless explicitly stated in applicable Supplemental Terms.
You are solely responsible for:
determining whether, and to what extent, any transactions or rewards are taxable; and
reporting and paying taxes or duties imposed by your jurisdiction, including on income, gains, or value-added tax.
The Company does not provide tax advice and does not withhold or remit taxes on your behalf, unless required by law.
Due to the nature of blockchain transactions:
on-chain transfers are typically non-refundable; and
the Company cannot guarantee reversals or refunds once transactions are executed.
Where refunds are possible (for example, subscriptions or fiat payments processed by third-party providers), such refunds will be handled according to the applicable service provider's refund policy and our Supplemental Terms, if any.
The Platform may offer rewards, such as points, tokens, rebates, or other benefits, based on user actions, community activity, or other criteria ("Rewards").
Unless explicitly stated otherwise in Supplemental Terms:
Rewards do not represent legal tender, deposits, or securities;
Rewards do not guarantee any monetary value or convertibility; and
Rewards may be changed, discontinued, or revoked at any time.
Rewards programs are not investment products. The availability, rate, or amount of Rewards:
is not guaranteed;
may change over time; and
may be adjusted or discontinued at our discretion, acting reasonably and in good faith.
We may define eligibility criteria for Rewards (for example, account status, geography, or activity thresholds). We may withhold, adjust, or cancel Rewards if we reasonably suspect:
fraud or abuse;
violation of these Terms; or
use of multiple accounts or other methods to unfairly gain Rewards.
The Platform may integrate or interoperate with third-party services, including:
payment processors and banks;
card issuers and card program managers;
identity verification providers;
analytics, hosting, or communication tools;
blockchain explorers and oracles;
other applications or protocols.
Third-party services are provided by independent entities, not by the Company. Their terms, privacy policies, and practices govern your use of those services.
Reference to any third-party services, protocols, or links on the Platform does not constitute an endorsement, recommendation, or warranty by the Company.
We are not liable for:
any act or omission of third-party providers;
failures, delays, or errors arising from third-party systems; or
any loss or damage caused by your use of third-party services, including external wallets, exchanges, or protocols.
You are responsible for:
obtaining and maintaining your own devices, internet connection, and software; and
all associated costs.
We are not responsible for any loss or damage resulting from:
device failures;
connectivity issues;
software conflicts; or
other technical problems on your side.
The Platform, including all software, interfaces, designs, text, graphics, logos, trademarks, and other content, is owned by the Company or its licensors and is protected by intellectual property and other laws.
Except as expressly permitted in these Terms, you may not:
copy, reproduce, distribute, sell, license, or otherwise exploit the Platform or its content;
remove proprietary notices or labels; or
use any trademarks, logos, or branding without our prior written consent.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
access and use the Platform solely for your personal or internal business purposes; and
use any content or tools provided to you through the Platform in the manner intended and permitted.
You may submit, upload, or transmit information, text, images, or other materials ("User Content") via the Platform. You retain ownership of your User Content, but by providing it, you grant the Company:
a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and perform your User Content in connection with operating, improving, and promoting the Platform.
You represent and warrant that:
you have all necessary rights to submit the User Content; and
your User Content does not infringe or violate the rights of any third party or any law.
We may, but are not obligated to, monitor or review User Content. We may remove or restrict User Content that:
violates these Terms;
appears unlawful, harmful, or inappropriate; or
we reasonably believe may expose us or others to liability.
Our collection, use, and protection of personal information are described in our Privacy Policy, which forms part of these Terms.
By using the Platform, you acknowledge that you have read and understood the Privacy Policy and agree that we may process your personal data in accordance with it.
To the maximum extent permitted by applicable law, the Platform and all related services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory.
Without limiting the foregoing, we do not warrant that:
the Platform will be uninterrupted, secure, or error-free;
defects will be corrected;
any content or information obtained through the Platform will be accurate, complete, or reliable;
the Platform will meet your requirements or expectations; or
the Platform or any servers are free of viruses or other harmful components.
We expressly disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.
You acknowledge that the use of blockchain technology and digital assets involves inherent risks, including:
extreme price volatility;
technical failures;
regulatory changes;
potential loss of access to funds due to lost keys or protocol issues.
You assume all such risks when using the Platform.
To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, directors, employees, or agents be liable for:
any indirect, incidental, consequential, special, punitive, or exemplary damages;
loss of profits, revenue, goodwill, data, or other intangible losses;
arising out of or in connection with your use of, or inability to use, the Platform, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability for any and all claims relating to the Platform or these Terms shall be limited to the greater of:
the total fees you paid directly to the Company for use of the relevant services in the twelve (12) months preceding the event giving rise to the claim; or
USD [●].
If you have not paid any fees, our liability will be limited to USD [●].
Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such cases, the limitations of this Section 13 shall apply only to the extent permitted by applicable law.
You acknowledge that the disclaimers and limitations of liability set forth in these Terms reflect a reasonable and fair allocation of risk, and are an essential basis of the bargain between you and the Company.
You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
your access to or use of the Platform;
your violation of these Terms or any applicable law;
your User Content; or
any dispute or issue between you and any third party, including other users.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.
You may stop using the Platform at any time. You may also request closure of your account by following the instructions on the Platform or contacting us.
We may suspend or terminate your access to the Platform, or to specific features, in whole or in part, at any time, with or without notice, if we reasonably believe that:
you have violated these Terms or any Supplemental Terms;
your use poses a security, legal, or reputational risk;
we are required to do so by law, regulation, or order of a competent authority; or
the account has been inactive for an extended period, as defined in our policies.
We will endeavor to act proportionately and, where appropriate, provide prior notice and an opportunity to address the issue.
Upon termination:
your right to access and use the Platform will cease;
we may disable or delete your account and associated data, subject to legal retention requirements;
any pending on-chain transactions you authorized will not be affected; and
any provisions of these Terms that by their nature should survive termination (including, without limitation, Sections 10–14, 16–17) shall continue in full force and effect.
Termination does not affect any rights, obligations, or liabilities that arose prior to the effective date of termination.
These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of [Governing Law Country/State], without giving effect to any choice or conflict of law provision or rule.
Disputes shall be resolved as follows, except where prohibited by applicable law:
Arbitration:
Any dispute arising out of or relating to these Terms or the Platform shall be finally settled by binding arbitration administered by The Medellin Chamber of Commerce under its rules. The seat of arbitration shall be Medellín, Colombia, the language shall be Spanish, and the arbitral award may be enforced in any court of competent jurisdiction.
To the extent permitted by law, you and the Company agree that:
each may bring claims against the other only in an individual capacity, not as a plaintiff or class member in any purported class or representative proceeding; and
unless both parties agree otherwise, no arbitrator or judge may consolidate claims of more than one person or preside over any form of representative or class proceeding.
These Terms, together with any Supplemental Terms and the Privacy Policy, constitute the entire agreement between you and the Company regarding the Platform, and supersede all prior or contemporaneous understandings or agreements.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, sanctions, embargoes, labor disputes, internet or telecommunication failures, or disruptions of blockchain networks or protocols.
These Terms are drafted in English. If we provide a translation, the English version will prevail in case of any conflict.
If you have any questions or concerns about these Terms or the Platform, please contact us at:
Email: legal@hi-g.io
By accessing or using Hi-G, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.